brazerzkidaisend.blogg.se - Callcenter analyst

#Callcenter analyst update#

You work in a highly-collaborative, conscientious, forward-thinking environment that welcomes your experience and enables you to make a significant impact from Day 1. In addition to competitive salaries, a 401k program with company match, bonus and a valuable health benefits package, VillageMD offers paid parental leave, pre-tax savings on commuter expenses, and generous paid time off.

Experience in a quality assurance capacity within a contact center, highly preferred.

Strong verbal and written communication skills.

Minimum of one (1) year customer service experience required, call center and/or Outbound.

Ability to work a flexible schedule (some nights and weekends) as required.

Teamwork: is open and objective to other’s views, gives and welcomes feedback, and contributes to positive team spirit.

Self-motivated: energetic self-starter, strong sense of ownership with personal accountability.

Humility: low ego engenders trust respectful.

Diversity: shows respect and sensitivity for cultural differences.

Confidentiality: complies with HIPAA confidentiality standards when accessing or communicating patient information.

Communication: speaks clearly, listens and gains clarification when needed, and responds well to questions.

Collaboration: ability to establish and maintain effective and working relationships with managers, team-members, and other customers.

Adaptability: handles frequent or unexpected changes with a positive attitude.

Enhance knowledge of tools, processes, procedures and resources necessary to support training and quality assurance activities.

Identify and handle employee needs, while working in a team environment.

Follow quality assurance program procedures and contributes to the continual improvement of those procedures.

Utilize data gathered to suggest individual and group training programs to enhance or correct the behaviors that lead to excellent customer service.

Maintain awareness of changes/updates within Village Medical by attending departmental meetings and reading emails.

#Callcenter analyst update#

Update and maintain training materials as needed for training classes.Report out on trends and repeat issues identified through quality assurance program.Monitor inbound and outbound work under the guidance of supervisor.Assist with staff questions and maintain current workflow.Coordinate new hire departmental orientation and training including cross training and remediation training.The QA will also evaluate skills of call center representatives to ensure conformity to all policies and procedures. The Quality Analyst (QA) will be responsible for all new hire training and ensure that employees can successfully perform the job functions. This position will be within the Shared Services Contact Center Team. Individuals who have the confidence to lead but the humility to never stop learning. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. With solutions that are value-based, physician-driven and patient-centered.

We're creating care that's more accessible. Inspiring them with better practices and consistent results. Empowering them with proven strategies and support. We're equipping them with the latest digital tools.

As a national leader on the forefront of healthcare, we've partnered with many of today's best primary care physicians. Join the frontlines of today's healthcare transformationĪt VillageMD, we're looking for a Quality Analyst to help us transform the way primary care is delivered and how patients are served. Join VillageMD as a Quality Analyst – Shared Services, Contact Center (Remote)